Returns and Shipping

We want you to be completely satisfied with your purchase from Optimix Opticals. If you are not satisfied, you may return the product under the following conditions:

1. Return Period: You may return items within 7 days of receipt.
2. Condition: Products must be returned in their original condition and packaging, including all accessories and documentation.
3. Return Process: To initiate a return, please contact our customer service team for instructions. You will be responsible for return shipping costs.
4. Exchange Policy: Once we receive and inspect the returned product, we will process the exchange within 7 business days. The exchange will be issued for the same product in a different size or color, based on availability.
5. Conditions of Warranty: The warranty lasts for 1 year from the date of purchase and covers manufacturing defects. It does not cover normal wear and tear, corrosion, accidents, mishandling, negligence, tampering, or loss of components. To claim a warranty, the price tag, identification tags, original invoice, and packaging must be intact. Warranty service may be declined if the invoice is incomplete or tampered with. This policy applies only to customers in India.